Refund policy
Last updated: 7 October 2026
We want you to shop with confidence at Aussie Gadgets. Most products we sell are established branded products supported by their manufacturer or authorised Australian distributor, and our team is happy to assist if you need help with a return, warranty claim or product issue.
Change of Mind Returns
You may request a change-of-mind return within 7 days of receiving your order, provided the product is unopened, unused and remains in its original, complete and saleable packaging.
All returns must be authorised by Aussie Gadgets before being sent back. Please do not return products to our postal address, a supplier or a manufacturer unless instructed to do so.
Because products may be sourced through different brands and distribution partners, approved change-of-mind returns may be subject to a restocking fee of up to 15%.
For approved change-of-mind returns, original shipping charges and other non-recoverable costs incurred in supplying the order are not refundable.
Return shipping costs for change-of-mind returns are the responsibility of the customer.
Opened but Unused Products
Opened but unused products may be considered for return on a case-by-case basis.
Acceptance depends on the condition of the product and packaging, the applicable manufacturer or distributor return policy, and whether the item can reasonably be returned to saleable stock.
Approval is not guaranteed once the original packaging has been opened, seals have been broken or protective packaging has been removed.
Faulty, Damaged or Incorrect Products
If your product arrives damaged, is faulty, or is not the product you ordered, please contact us promptly with your order number and details of the issue.
We may ask for photographs, serial numbers, diagnostic information or other details reasonably required to assess the issue or assist with the applicable warranty process.
Faulty, damaged and incorrectly supplied products are handled separately from change-of-mind returns. Restocking fees do not apply where a product is faulty, damaged, incorrectly supplied or where Australian Consumer Law requires otherwise.
Depending on the circumstances and applicable consumer guarantees, the appropriate remedy may include repair, replacement, refund or another suitable resolution.
Manufacturer & Brand Warranties
Many branded products sold by Aussie Gadgets are covered by warranties provided directly by the manufacturer or authorised Australian distributor.
The product documentation, manufacturer website or warranty information supplied with the product may direct you to contact the manufacturer or its authorised service centre directly. For many technology products, this is often the fastest way to obtain technical support, troubleshooting, warranty assessment, repair or replacement.
You are welcome to follow the manufacturer's warranty process directly. If you are unsure who to contact, or would prefer assistance, Aussie Gadgets is happy to help you identify the appropriate warranty process and assist with the relevant brand or distributor where required.
Manufacturer warranty periods, coverage and claim procedures vary by brand and product.
Manufacturer warranties operate in addition to any rights you may have under Australian Consumer Law and do not replace or limit those rights.
Australian Consumer Law
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law.
You may be entitled to a replacement or refund for a major failure and compensation for other reasonably foreseeable loss or damage. You may also be entitled to have goods repaired or replaced if they fail to be of acceptable quality and the failure does not amount to a major failure.
Nothing in this policy excludes, restricts or modifies any consumer guarantee, right or remedy that cannot lawfully be excluded, restricted or modified.
Return Shipping for Faulty Products
If a product is believed to be faulty, please contact us or follow the applicable manufacturer warranty process before returning it.
If Aussie Gadgets asks you to return a product for assessment, we will provide the applicable return instructions and return location.
If the product is confirmed to have a problem covered by Australian Consumer Law, reasonable return costs will be reimbursed where required by law.
Please keep receipts for any return postage or transport costs that you are asked to pay.
Refunds
Once an approved return is received and assessed, we will advise you of the outcome.
Approved refunds are generally returned to the original payment method.
For change-of-mind returns, the refund may be reduced by any applicable restocking fee, original shipping charge and other non-recoverable costs associated with the original order.
These deductions do not apply where doing so would conflict with your rights under Australian Consumer Law.
Order Cancellations
If you need to cancel an order, please contact us as soon as possible.
Orders can usually be cancelled before warehouse processing or dispatch has commenced. Because many orders are processed quickly, cancellation may no longer be possible once fulfilment has started.
If an order has already been dispatched, it will generally need to be handled under the applicable return process after delivery.
Products Not Eligible for Change-of-Mind Return
Some products may not be eligible for change-of-mind return because of their nature, packaging, licensing, security seals, activation status or manufacturer restrictions.
Examples may include opened software, digitally activated products, products with broken security or manufacturer seals, or items that cannot reasonably be resold once opened.
This restriction applies only to change-of-mind returns and does not affect rights relating to faulty, damaged or incorrectly supplied products.
How to Request a Return or Warranty Claim
Please contact us before sending any product back:
Aussie Gadgets
Email: sales@aussiegadgets.com.au
Or visit our Contact Us page.
Please include your order number, product name or model number, and a brief description of the reason for the return or warranty request.
Our team will provide the appropriate instructions and, where required, work with the relevant manufacturer or distributor to help progress your request.