Shipping policy
Last updated: 7 October 2026
We aim to get your Aussie Gadgets order to you quickly and safely. Orders are generally dispatched on the same or next business day, with express delivery and tracking provided once your parcel is on its way.
Express Delivery & Shipping Cost
Aussie Gadgets offers express delivery across Australia.
Shipping starts from $9.99 AUD. The final shipping charge for your order is calculated and displayed at checkout before payment, based on the products ordered and delivery destination.
If an order needs to be dispatched in more than one parcel, there is no additional shipping charge beyond the amount shown at checkout.
Dispatch Time
- Orders are generally dispatched on the same or next business day.
- Orders placed on weekends or public holidays are normally processed from the next business day.
Where Your Order Ships From
Orders may be dispatched from our own facilities or from partner warehouse locations across Australia, depending on product availability, your delivery location and the most suitable fulfilment option.
This distributed warehouse network helps us dispatch many orders quickly and reduce unnecessary transit time.
If your order contains products held at different locations, your order may be split into multiple shipments. Where this occurs, you may receive more than one tracking number.
Delivery Time
Orders to most Australian metropolitan areas are usually delivered within approximately 1–3 business days after dispatch.
Regional and remote destinations may take longer. Delivery estimates apply after dispatch and generally exclude weekends and public holidays.
All delivery timeframes are estimates and are not guaranteed delivery dates.
Tracking
Tracking information is provided as soon as your parcel has been dispatched and the shipment information becomes available from the carrier.
You will normally receive your tracking details by email. Carrier tracking may take a short time to begin showing movement after the shipment is created.
Carriers
We select the carrier we consider most suitable for your order, product type, warehouse location and destination.
Carriers may include StarTrack, Aramex and other national, regional or local courier services.
We cannot guarantee that a particular carrier will be used for an individual order.
Delivery Addresses & PO Boxes
We do not ship to PO Boxes. Please provide a valid residential or business street address that can accept courier deliveries.
Customers are responsible for providing a complete and accurate delivery address when placing an order. If you notice an address error, contact us immediately. Once an order has entered fulfilment or has been dispatched, we may not be able to change the delivery address.
Signature & Authority to Leave
Some deliveries may require a signature on arrival, particularly for higher-value products.
Authority to Leave (ATL) may not be available for certain products or shipments. Whether ATL is offered is determined by the carrier, product type, value and delivery requirements.
Where a signature is required, someone should be available at the nominated address to receive the parcel.
Missed Deliveries & Collection
If nobody is available to receive a parcel, the carrier may leave instructions for collection, arrange redelivery or redirect the parcel to an authorised collection location.
It is the customer's responsibility to follow the carrier's instructions and collect or arrange redelivery of the parcel within the timeframe provided.
Any additional carrier fees resulting from an uncollected parcel, failed delivery, repeated redelivery request, incorrect address or return-to-sender may be payable by the customer where permitted by law.
Damaged Parcels
Please inspect the external packaging when your order is delivered.
If a high-value parcel arrives with obvious significant damage, where practical, ask the courier to record the damage before accepting the parcel. If the parcel appears seriously damaged and the carrier permits it, you may refuse delivery and ask that it be returned to the sender.
If damage is discovered after delivery, contact us as soon as possible and provide photographs of:
- the outer shipping carton or packaging;
- the internal packaging; and
- the damaged product.
Please retain all packaging while the matter is being assessed, as the carrier or supplier may require it as part of a damage claim.
Delivery Delays
Dispatch or delivery may occasionally take longer during peak periods, stock transfers, carrier disruptions, severe weather, regional delays, road closures or other circumstances outside our reasonable control.
Aussie Gadgets will provide tracking information and reasonable assistance with carrier enquiries, but delivery dates provided by carriers are estimates unless expressly stated otherwise.
Lost or Missing Parcels
If your tracking has not updated for an unusual period or your parcel appears to be missing, please contact us so we can assist with a carrier enquiry.
If tracking shows a parcel as delivered but you cannot locate it, please first check the delivery location, reception area and with other household or business members who may have accepted the parcel.
Contact Us
If you have questions about shipping, delivery or tracking, please contact:
Aussie Gadgets
Email: sales@aussiegadgets.com.au
Or visit our Contact Us page.
Nothing in this Shipping Policy is intended to exclude or limit any rights or remedies available under the Australian Consumer Law.