Zero-Tolerance Policy
Here at Aussie Gadgets, we treat our customers and website / store visitors with courtesy and ask the same in return. We ask that you treat our staff courteously – without violence, abuse, or harassment.
Our Zero Tolerance Policy includes aggression or threats made in person, over the telephone or in a written communication. Zero Tolerance applies to all forms of communication regardless of where it takes place.
We consider inappropriate and non-acceptable behaviour to be:
- The use of aggressive, threatening or abusive language which threatens or intimidates staff directly or indirectly.
- Any abuse issued with the intent of creating distress, fear or intimidation.
- Physical Abuse: any intentional movement of the body which may include touching, gesturing, pushing, striking, stalking, spitting, an intentional use of any object towards an individual.
- Hate Crime: any criminal offence, perceived by the victim or any other person, as being motivated by hostility or prejudice based upon the victim’s disability, race, religion or belief, sexual orientation or gender identity. This could include verbal abuse, physical assault, damage to property, threats, intimidation or harassment. If no criminal offence is committed it will be recorded as a hate incident.
Aussie Gadgets reserve the right to refuse service to anyone who breaches this policy and Instances of abusive behaviour will be recorded in an Incident Log and reported to the concerned authorities if and when required.